well if you took the blinkers off you may find there are other retailers just as cheap if not cheaper and offer as good if not better service. As it happens my last customer just drove from Watford! because he thinks I am the best and I am expecting a good customer from Bude today as well which is a 614 mile round trip, also because he thinks I give the best advice , price , range etc
So each to their own I suppose.
I am not trying to pick a fight I am actually a nice fella. I organise free events where we fire over £3000 of fireworks twice a year followed by a display again worth well over £1000 where we use products available from our shop so customers can see ideas of how it can fit. We also provide dvds of all the products we sell in our shop filmed and fired by us so we can give the very best advice possible. ie we know everything we sell down to the last screech!
tell me of other retailers with that product knowledge? believe me theres not many..
I can name a few but epic are not one of them
Pure Party
1st Galaxy
21st Centuary
Jordans
Big firework shop
Cabbage patch fireworks.
If I have missed anyone else I apologise. But they are the companies I know go to similar lengths to give the best advice possible.
As for concentrating on Epic we have to. yes they are the biggest but when I have to explain to my customers that my price is cheaper even though it only has 33% off retail rather than epics 50% its confusing. They are so big they do target customers nationwide and therefore affect quite a number of retailers with their sales tactics. I am not saying they are wrong to do so. If I thought I could get away with it with a clear conscience that I would probably do the same.
I hope that clarifies a few matters. If you were to visit any of the above mentioned shops I am sure you would be as impressed if not more so with the service you receive. But thats your choice.
Firstly i dont wear blinkers i have done plenty of research before i made my long journey. Do you honestly believe i just decided to jump in a car one day and travel all the way to Batley on the off chance there was a firework shop there that offered good deals
I pick and choose my fireworks very carefully (especially this year as moneys tight) and look for the best deals around. I happened to find for what i was wanting Epic were the cheapest.
I have been to at least 3 of the retailers in your list and to be honest i found the service at two of them were well below the service i recieved from Epic and the other one was roughly on a par with Epic.
Epic's prices were cheaper and therefore got my business and for as long as they are cheaper for the fireworks i want then they will continue to get my business and i will carry on recommending them, just like some people will recommend you.
The point you seem to fail to pick up on is that its only Epic's business rivals who seem to do all the complaining about them and not a single customer, therefore they must be keeping there customers happy.
I find it quite amusing that you have included one certain company on your list as providing a better service as it was one of the people who first highlighted Epic to me by doing all the complaining about them, until this point i had never heard of them, went on there website to see what all the fuss was about that this certain person was on about and seen how cheap they were.
After this i made a few enquiries to see if the prices were correct and next thing you know i got a house full of Pyro for very cheap so i aint gonna complain but i would like to say a very huge THANK YOU to
*********
Ah whats the point they'll only whinge about that as well
. Maybe if they hadn't complained they would of got my business this year.