I had a Weco cake go bang, it blew out the side. I took it back and the stroe manger contacted headoffice there and then. He then refunded me right away +1p (£7 as to £6.99), he alos gave me free reign to a bottle of wine to the value of £5. I then just got a letter offering me 10% on there fireworks for new years, £100 voucer for anything instore inc fireworks, and an appology.
Not bad huh
Good news that they will use Weco again
Woww that is brilliant compensation for that. Im not completely sure but wouldn't it usually be a replacement with maybe a free one thrown in?
Hope you use your 10% discount for new year fireworks, sure it was just a one off
Also, it would be good if you could write back to them Phil! I know when I emailed them asking about fireworks for new year I commented on how I thaught the range was a LOT better this year and that the fireworks were brilliant value for money. On the reply they stated that they were really happy that I had enjoyed their fireworks and were happy that I liked the selection available! If a few of us let them know how much better their stuff was compared to other years they may start to use weco as a permanent supplier in the future.